Flower Delivery in Thornton Heath: Key Terms & Conditions Explained

Thornton Heath Florist Online Terms & Conditions

Introduction

Welcome to the Terms and Conditions governing your use of our online flower delivery service in Thornton Heath and the surrounding areas. These Terms and Conditions apply to all customers purchasing flowers and related products through our website. Please read these terms carefully before placing an order. By ordering through our website, you confirm your acceptance of these Terms and Conditions.

Order Process

Orders can be placed online through our easy-to-use website. You will be guided through the process of selecting products, specifying delivery addresses, choosing delivery dates, and making payment. Please ensure you provide accurate delivery information and check your order carefully before confirming.

Once we receive your order, you will receive an automated acknowledgement by email confirming your order details. This initial confirmation does not signify acceptance of your order; it is an acknowledgement that we have received it. Your order will be considered accepted by us once you receive a dispatch confirmation, at which point a binding contract will be in place.

We reserve the right to refuse, cancel, or limit the quantities of orders at our discretion if the items are unavailable, or if payment issues occur. If we are unable to supply all or part of your order, we will inform you as soon as possible and offer either a substitute product of equal value or a full refund.

Product Availability & Substitution

All products are subject to availability. As flowers and foliage are seasonal products, some items may not always be available. In such cases, we reserve the right to substitute any product with an alternative of equal or greater value and quality, maintaining the style and colour scheme indicated in your order, unless you expressly request otherwise in the "Notes" section at checkout.

If a significant substitution is necessary that affects the overall design or price of your order, we will attempt to contact you before arranging delivery.

Delivery Policy

We deliver flowers and related gifts throughout Thornton Heath and surrounding areas, subject to availability. Delivery dates and times are subject to availability; we will do our best to meet your preferences where possible. Orders for same-day delivery must usually be placed before our daily cut-off time as specified on our website at time of order.

If no one is at the delivery address to receive the flowers, we may attempt to leave them with a neighbour, leave a calling card to rearrange delivery or leaving instructions, or follow any delivery instructions you provide. We cannot accept responsibility if you provide incomplete or incorrect delivery details, or if the flowers are moved or stolen after delivery.

Payments

All prices on our website are in Pounds Sterling (£) and include VAT unless otherwise stated. We accept payment online through secure payment gateways, using credit or debit cards or other approved payment methods listed at checkout.

Payment must be received and cleared in full before your order can be processed for delivery. We take care to ensure that all pricing information on our website is accurate, but if we discover a pricing error after receving your order, we will inform you promptly and give you the option to reconfirm your order at the correct price or cancel it. If we cannot contact you, we will treat the order as cancelled and refund you in full.

Cancellations & Amendments

If you wish to cancel or amend your order, please contact us as soon as possible after placing it. Orders for same-day delivery cannot usually be cancelled or changed once they have been prepared or dispatched. For advance orders, cancellations or amendments can generally be made up to 24 hours before the scheduled delivery date.

For cancellations or amendments, please provide as much information as possible, including your order number, recipient's name and address. Once your order has been prepared, dispatched, or delivered, cancellations or changes are not possible.

Refunds & Returns

Your satisfaction is our priority. If you are not completely satisfied with your flower delivery, please contact us within 48 hours of receipt. If your flowers or products are damaged, wilted, or significantly not as described, please provide photographic evidence so we can investigate your concerns promptly.

Where products are found to be defective or not as described, and you contact us within 48 hours, we may offer a replacement, refund, or other suitable remedy at our discretion. Perishable goods such as flowers are not eligible for return for reasons other than those stated above. Refunds are processed to the original payment method within 7-14 working days.

Customer Responsibilities

You are responsible for the accuracy of all information provided, including delivery addresses, special instructions, and recipient contact details. It is your responsibility to ensure that all details are correct before finalising your order.

If you provide incorrect or incomplete delivery details and this results in failed delivery, we are not liable for loss of your order. Additional charges may apply for attempted redelivery or redirection to another address.

Use of the Website

You agree not to misuse our website or use it for unlawful or unauthorised purposes. We reserve the right to terminate access to the website or refuse orders at our sole discretion.

Liability

Our total liability to you, whether in contract, tort, or otherwise, for any loss or damage arising in connection with your order shall be limited to the total price of your order. Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

We are not liable for any indirect, special, consequential, or punitive losses arising from your use of our website or products, including but not limited to loss of data, loss of business, or loss of goodwill.

Force Majeure

We are not liable to you for any delay or failure to deliver products, or for any breach of these Terms and Conditions, arising from events beyond our reasonable control, including but not limited to natural disasters, adverse weather, strikes, transport failures, or acts of government. In such cases, we will take reasonable steps to notify you and deliver your order as soon as is feasible.

Personal Information & Privacy

All personal information collected from you during the order process is handled securely in accordance with UK data protection legislation. We use your data only to process your order, deliver products, and contact you regarding your purchase. Your details are never shared with third parties for marketing purposes. Please refer to our Privacy Policy for further details on how we process and protect your personal data.

Intellectual Property

All content on our website, including images, product descriptions, graphics, and logos, is the property of our business or its licensors and is protected by UK copyright and intellectual property law. Use of our website and its content for commercial purposes is expressly prohibited without our prior written consent.

Governing Law & Jurisdiction

These Terms and Conditions, and any dispute or claim arising from or in connection with them or their subject matter, are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Amendments to These Terms & Conditions

We reserve the right to amend these Terms and Conditions from time to time as necessary, for compliance with laws or business reasons. Any changes will take effect immediately upon publication on our website. Please review these terms each time you place an order with us.

Note to Customers in Thornton Heath & Surrounding Areas

These Terms and Conditions apply to all customers purchasing through our online flower delivery service in Thornton Heath and across nearby locations. By completing your order, you acknowledge your understanding and acceptance of these terms, ensuring clarity and fairness in every transaction.

If you have any questions regarding these Terms and Conditions, we recommend viewing our FAQs or contacting our customer support team prior to placing your order.